Return Policy for European Parts Specialists and AutoPartsGuru.com European Parts Specialists, Ltd. And AutoPartsGuru.com, hereafter referred to as EPS, will not accept a C.O.D. return on any part, be it new, incorrect, defective, a core, or for any reason. The C.O.D. package will be refused, and returned to the sender, and all costs for this become the sole responsibility of the sender. EPS guarantees you will be satisfied with any and all purchases from us. In accord with this we will accept returns on any part purchased form us with the following exceptions: #1. Electrical parts #2. Literature #3. Special order items, items not ordered directly through the AutoPartsGuru.com website #4. Anything after 30 days of receipt by the customer #5. Any part that has been used, installed, damaged, or not in it's original packaging and in re-sellable condition Please Note: It is of utmost importance that any and all parts be checked for correctness of fit BEFORE opening the package or attempting instillation. This will eliminate most reasons for non-returnable status. All returns must be approved and include a Return Merchandise Authorization or RMA number. This number is obtained by filling out the form here, calling us at 805-683-4020, or e-mailing us at epsparts@impulse.net with the item number, invoice number, cost, date of purchase and reason for return. Once an RMA # is generated, the customer will be notified by a return phone call or email. The return merchandise must then be packaged and returned to EPS, with a copy of the original invoice and the RMA # written on the outside of the box and on the return invoice. We can provide a return service whereby a return label is mailed to you, affixed to the package, and the package will then be picked up after a quick call to the UPS 800 phone number. The cost for this is usually less than going to the UPS counter yourself, and is recommended. The cost will then be deducted from the amount of the credit for the return part. Cores: All cores must be returned in their original package, since this is absolutely necessary for identification purposes. We do not receive credit for cores returned not in their original packaging, and therefore no credit will be issued to any customer returning any core not in its original packaging. All cores must be reasonably clean to allow inspection, and all fluid must be drained before return. On items that did have fluid, packing in sealed plastic bags is also important. Warranty: Original factory Mercedes parts may have a warranty that will be honored at your local Mercedes Benz dealership. Please contact us to see if the Original Mercedes part you purchased qualifies for this or not. All warranties will be handled on an individual basis with communication with EPS and AutoPartsGuru. If you have a "possible" warranty condition, the first step is to contact us! NOT following this one step may seriously jeopardize the possibility of obtaining a warranty on any part. Please outline the vehicle information, additional parts installed, who installed the part, when it was installed and waht the symptoms are that leads to the conclusion that a warranty condition exists. Defective parts are very rare, and typically a warranty situation is really not what exists, but more often a different condition exists that leads to the conclusion that the part is defective. Sometimes a particular part will require the replacement of other items related to the system, such as air conditioning systems always require a new reciever drier at a minimum. Failure to replace the basic parts required for a complete and proper instillation can jeopardize a warranty. Parts broken or damaged during instillation will not be considered for warranty. Any other parts subject to damage as a result of a defective part will not be covered. Warranty parts will only be replaced, not refunded, with the exception of a road trip break down where no opportunity was available to obtain the replacement part from EPS or AutoPartsGuru. This will be taken into consideration, however a part can be drop shipped anywhere, so please contact us immediately when a possible warranty condition exists. Return Fee: With the exception of an error on our part, not including on-line catalog error, all returns will be assessed a 20% return handling fee. This is generally what we also have to pay. Any credit for a return, with the exception of core refunds, tool rental deposits, or because of an error on our part, will be applied to future purchases only. Any return because of refusal of delivery for any reason will be assessed all shipping fees plus a 25% handling charge. If a C.O.D. order is returned unaccepted for any reason the customer will not be allowed to purchase from EPS or AutoPartsGuru.com until all shipping charges and return handling charges are paid in advance of any further purchase Problem Resolution: It is our desire that any problem resulting from a customer's purchase from EPS or AutoPartsGuru.com be handled in an expeditious and friendly manner. We take out of the ordinary steps to insure the satisfaction of our customers. It is important, however, that a customer abide by the same code of ethics that EPS has. We are old fashioned, and still believe that fair play and honesty is the best policy, and that they do still exist for the most part. Unfortunately, we only have control over our own actions. Because of this, any and all customers purchasing from EPS or AutoPartsGuru.com agree, by that purchase, to be bound by and accept the above company policies of EPS , as binding on their purchase. Final determination of the validity of any claim against EPS or AutoPartsGuru.com becomes the sole right of EPS and AutoPartsGuru.com . To issue a Return Authorization request, click here .